The Office of the Ombudsman was created to provide additional support to residents with unresolved concerns; the Ombudsman is a neutral agent who will field concerns, provide information, mediate conflict and investigate complaints.
WHAT TO PROVIDE WHEN REPORTING A CONCERN
Please be sure to provide sufficient information so we may begin to research your concern. Include the following information in your request for assistance:
Address and/or Parcel Number for the property of concern
Tracking numbers (if applicable)
The Reason for the inquiry
REPORT A CONCERN BY DEPARTMENT
If your concern is with one of the below departments, please review the following links for more information and to submit your request directly to the Ombudsman representing the department:
Note: An electronic request should receive a response within one business day. Individual information will remain confidential if requested.
MORE ABOUT THE TEAM
The mission of the Ombudsman Office is to thoroughly research and respond to customer concerns and to identify and recommend process improvements so the people of Maricopa County may benefit from an efficient and responsive County government. Our vision is to be a trusted partner that inspires and supports a proactive and customer-focused culture at every level of Maricopa County.
We are focused on delivering an exceptional customer service experience which includes:
the public on options available to resolve their concerns.
solutions to problems.
process improvements to make County government more efficient and responsive.